Frequently asked questions
Fuel Levy Information:At Gone Towing, we work hard to keep our pricing fair and transparent for the community. With diesel prices continuing to fluctuate, some services may incur a small fuel levy depending on travel distance and current fuel costs. Any applicable charges will always be discussed upfront before your booking is confirmed.
🛍 Ipswich towing FAQ
How much does it usually cost to tow a car locally?
Every job is a little different depending on the vehicle, distance, access, and time of day, but for standard local towing around Ipswich most jobs generally start from around $110 during normal business hours.
The quickest way for us to give you an accurate price is to ask a few simple questions so there are no surprises later.
We’d usually ask:Where is the vehicle now?Where does it need to go?What type of vehicle is it?Is it drivable or not running?Is it easy to access?Is it needed after hours or urgently?
At Gone Towing we believe in upfront pricing and clear communication. If there are any extra costs involved, we explain them before the truck is dispatched so you know exactly what to expect.
The quickest way for us to give you an accurate price is to ask a few simple questions so there are no surprises later.
We’d usually ask:Where is the vehicle now?Where does it need to go?What type of vehicle is it?Is it drivable or not running?Is it easy to access?Is it needed after hours or urgently?
At Gone Towing we believe in upfront pricing and clear communication. If there are any extra costs involved, we explain them before the truck is dispatched so you know exactly what to expect.
Can I get a quote for vehicle transport before booking a tow?
Absolutely. We actually encourage it.Most customers want to know the price before committing and we’re more than happy to provide a quote first with no pressure to book.
To give you an accurate quote we’d normally ask:Pickup suburbDelivery suburbVehicle make and modelIs it running or non running?Any lowered suspension, damage, or access issues?Preferred timing for transport
We can also help with:Interstate transportTrade towingMachinery transportCaravans and trailersUnregistered vehicle moves
Our goal is to make the process simple and stress free from the first phone call.
To give you an accurate quote we’d normally ask:Pickup suburbDelivery suburbVehicle make and modelIs it running or non running?Any lowered suspension, damage, or access issues?Preferred timing for transport
We can also help with:Interstate transportTrade towingMachinery transportCaravans and trailersUnregistered vehicle moves
Our goal is to make the process simple and stress free from the first phone call.
How do I prepare my vehicle for a professional tow?
Most of the time there’s not much you need to do we’ll guide you through it over the phone.
A few things that help are:
Remove valuables from the vehicleMake sure we can access the keys if possibleLet us know if the car has any faults or damageAdvise if the vehicle is lowered, locked, or stuck in gearHave pickup and delivery details ready
If the vehicle cannot be started, don’t stress. We deal with non runners every day.
At Gone Towing we take care loading vehicles properly and safely. We use the right equipment and secure every vehicle correctly to reduce the risk of damage during transport.
A few things that help are:
Remove valuables from the vehicleMake sure we can access the keys if possibleLet us know if the car has any faults or damageAdvise if the vehicle is lowered, locked, or stuck in gearHave pickup and delivery details ready
If the vehicle cannot be started, don’t stress. We deal with non runners every day.
At Gone Towing we take care loading vehicles properly and safely. We use the right equipment and secure every vehicle correctly to reduce the risk of damage during transport.
Can a tow truck deliver my vehicle directly to a mechanic?
Definitely. That’s one of the most common jobs we do.We can deliver directly to:Mechanics, Dealerships, Tyre shops, Auto electricians, Smash repairers, Auctions, Home addresses, Worksites
If your mechanic is closed, we can often help coordinate safe drop off arrangements as well.
To make it smooth we’d normally ask:Which workshop is it going to?Do they know the vehicle is coming?Do you have after hours drop off instructions?Do the keys need to go somewhere specific?
We try to make it as easy as possible so you can focus on getting the vehicle repaired.
If your mechanic is closed, we can often help coordinate safe drop off arrangements as well.
To make it smooth we’d normally ask:Which workshop is it going to?Do they know the vehicle is coming?Do you have after hours drop off instructions?Do the keys need to go somewhere specific?
We try to make it as easy as possible so you can focus on getting the vehicle repaired.
What should I look for when hiring a tow truck operator?
This is a really important question.
You want a towing company that is:
Properly insured, Professional and, respectful, Clear with pricing, Easy to communicate with, Careful with your vehicle, Reliable and responsive, Transparent about timeframes
You should also feel comfortable asking questions before booking. A good operator won’t pressure you or avoid giving clear answers.
At Gone Towing we focus heavily on communication and customer care because we understand most people calling a tow truck are already stressed enough.
You want a towing company that is:
Properly insured, Professional and, respectful, Clear with pricing, Easy to communicate with, Careful with your vehicle, Reliable and responsive, Transparent about timeframes
You should also feel comfortable asking questions before booking. A good operator won’t pressure you or avoid giving clear answers.
At Gone Towing we focus heavily on communication and customer care because we understand most people calling a tow truck are already stressed enough.
How do I ensure my vehicle is towed without any damage?
The biggest thing is choosing an operator that takes pride in how they load and secure vehicles.
Before towing we normally ask:Is the vehicle lowered?Is there existing damage?Does it have mechanical issues affecting loading?Are there loose parts or special instructions?
We also recommend:Taking a few photos before transportRemoving loose valuablesAdvising us of any concerns beforehand
At Gone Towing we treat vehicles with care and use proper loading and tie down procedures to help protect your vehicle during transport. Communication is key and we’d rather spend an extra few minutes doing the job properly than rush it.
Before towing we normally ask:Is the vehicle lowered?Is there existing damage?Does it have mechanical issues affecting loading?Are there loose parts or special instructions?
We also recommend:Taking a few photos before transportRemoving loose valuablesAdvising us of any concerns beforehand
At Gone Towing we treat vehicles with care and use proper loading and tie down procedures to help protect your vehicle during transport. Communication is key and we’d rather spend an extra few minutes doing the job properly than rush it.
Payment options
What payment methods does Gone Towing accept?
At Gone Towing we accept a range of payment methods to make things easy and convenient for our customers, including:EFTPOSVisa & MastercardAfterpaySecure online invoicesCash Bank transfer for approved account customers
Do I need to pay upfront?
Some jobs may require payment upfront or a deposit before dispatch, especially:After-hours jobsLong-distance towingRecovery or specialty jobsFirst-time customersHigh-demand periodsThis helps secure the booking and ensure truck availability.
Does Gone Towing offer Afterpay?
Yes. We offer Afterpay on eligible jobs so customers can spread payments over instalments. Availability may depend on job type and booking value.
Are there any card payment fees?
Yes. Card payments may attract a small processing fee which will always be shown clearly on your invoice before payment is made.
Can I pay by bank transfer?
Approved trade and account customers may pay via bank transfer/EFT under agreed trading terms. For general customers, payment is usually required before vehicle release or completion of service.
Do you offer business or trade accounts?
Yes. We work with workshops, dealerships, transport companies, and local businesses. Trade accounts may include:Priority bookingConsolidated invoicingAgreed payment termsRegular transport supportContact us through Gone Towing Contact Page to discuss account options.